At Deep Sri, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or requesting our travel and tourism services. This Privacy Policy explains how we collect, use, store, and protect your information through the Deep Sri website and related communication channels.

By using our website or contacting us through our forms, phone, WhatsApp, or other channels, you agree to the practices described in this Privacy Policy.

1. Who We Are

Deep Sri is a Sri Lanka-based travel and tourism business that provides travel information, tour packages, transport-related services, and customer inquiry support through its website and communication platforms. The business details you shared for the website include the Panadura address and contact phone number, which should also appear in your site’s contact and footer sections.

Business Name: Deep Sri
Address: 18/9 Deepthi, Manahara Uyana, Hirana, Panadura, Sri Lanka
Phone: +94 72 913 6005

2. Information We Collect

We may collect personal information that you voluntarily provide when you interact with us through the website or direct communication channels. This may include your name, phone number, email address, country, travel dates, number of travelers, package preferences, budget range, and any other details you include in your inquiry or message.

We may also collect technical or usage-related information when you use the website, such as browser type, device type, IP address, pages visited, referral source, date and time of access, and general interaction data. The site plan you shared specifically includes contact inquiry forms, WhatsApp communication, Google Maps integration, social media links, and Google Analytics integration, which makes this type of collection relevant to the website.

3. How We Collect Your Information

We collect information in several ways when you use the Deep Sri website or contact us. This includes information submitted through inquiry forms, contact forms, WhatsApp chats, direct phone calls, social media communication, and any future booking or travel planning forms added to the website.

We may also collect limited information automatically through website technologies such as cookies, analytics tools, and embedded services, especially where the website uses features such as Google Analytics, Google Maps, and social media integrations.

4. How We Use Your Information

We use your information to respond to inquiries, provide quotations, arrange tours, communicate about travel services, improve customer support, and operate our website effectively. We may also use the information to understand user interest in packages, improve website performance, and strengthen trust-building and lead-generation efforts, which are part of the website goals you shared.

Your information may also be used to contact you regarding your inquiry, customize package recommendations, send service-related updates, confirm travel details, and improve our website content and user experience.

5. Inquiry Forms and Contact Requests

When you submit a contact or inquiry form on the website, the information you provide is used to review your request and respond to you, your travel needs. The project brief you shared states that the website includes a contact inquiry form with email notification, so form submissions may be sent to Deep Sri through email or another connected communication system.

Please make sure the details you provide are accurate so we can respond properly to your inquiry. We may keep inquiry records for customer service, follow-up communication, and internal business reference.

6. WhatsApp and Direct Communication

The website plan includes a sticky WhatsApp chat widget for direct client communication, which means users may choose to contact Deep Sri through WhatsApp instead of a standard form. If you contact us through WhatsApp, your communication will also be subject to WhatsApp’s own privacy practices and policies in addition to this Privacy Policy.

We may use the messages you send to answer questions, discuss packages, provide quotations, and coordinate travel-related services. We do not control the privacy practices of third-party platforms such as WhatsApp, Facebook, Instagram, or similar services.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and enhance the browsing experience. These technologies may also support analytics tools, embedded maps, and social media integrations used on the website.

Cookies are small text files stored on your device by your browser. You can usually manage or disable cookies through your browser settings, although some website features may not work properly if cookies are restricted.

8. Google Analytics

The website plan includes Google Analytics integration, which may collect information about how visitors use the website, such as pages viewed, time spent on pages, traffic sources, and general engagement behavior. This information helps Deep Sri understand website performance and improve content, lead generation, and customer experience.

Google Analytics may collect data such as your IP address, device information, browser type, and website interaction details in accordance with Google’s own privacy practices. If you use the site, you acknowledge that such analytics tools may process technical usage data.

9. Google Maps and Embedded Content

The Contact page in your website plan includes Google Maps integration to show the physical business location. When users interact with an embedded Google Map, certain technical information may be collected by Google according to Google’s own terms and privacy policies.

The website may also contain embedded content, external links, social media links, or third-party tools, and those services may collect information independently from Deep Sri. We recommend users review the privacy policies of those external services before interacting with them.

10. Sharing of Information

Deep Sri does not sell or rent your personal information to third parties. We may share information only where necessary to provide services, respond to customer requests, support website operations, comply with legal obligations, or work with trusted service providers related to inquiry handling, communication, analytics, transport, accommodation, or tour arrangements.

Where third-party services are involved, we aim to share only the information reasonably necessary for the relevant purpose. However, third-party service providers may have their own privacy practices, and Deep Sri cannot fully control how they process information once shared lawfully for service delivery.

11. Data Retention

We may keep your personal information for as long as reasonably necessary to respond to inquiries, provide travel-related services, maintain records, resolve disputes, comply with legal obligations, and support business operations. Inquiry history, customer communications, and booking-related records may be retained for administrative, legal, or service-quality reasons.

When information is no longer required, we will take reasonable steps to delete, remove, or securely store it in accordance with applicable business and legal requirements.

12. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. The website brief you shared also includes SSL certificate configuration, which supports secure communication between users and the website when properly implemented.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security of information submitted online. Users should avoid sending highly sensitive information unless necessary and should use trusted devices and networks when contacting us.

13. Your Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, or ask us to delete information that is no longer necessary for the purpose it was collected.

You may also contact us if you want to withdraw from future communications related to inquiries or promotional follow-ups, subject to any legal or service-related obligations we must still meet.

14. Children’s Privacy

Deep Sri’s website and services are not intentionally directed to children for independent use. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information through the website without proper authorization, please contact us so we can take reasonable steps to remove it where appropriate.

15. Third-Party Links

Our website may contain links to third-party websites, social media pages, booking-related tools, partner services, or tourism resources. These external websites are not operated by Deep Sri, and we are not responsible for their privacy practices, content, or security.

Users should review the privacy policies of any third-party websites they visit through links on our website.

16. Changes to This Privacy Policy

Deep Sri may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, business operations, website functionality, or service practices. Any updated version will become effective once published on this page.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us using the details below. The contact details are based on the business information you provided for the website.

Deep Sri
18/9 Deepthi, Manahara Uyana, Hirana, Panadura, Sri Lanka
Phone: +94 72 913 6005