Welcome to Deep Sri. These Terms and Conditions govern your access to and use of our website, services, tour-related information, booking inquiries, and any communication made with us through the website, email, phone, WhatsApp, or other platforms. By accessing this website or using our services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please do not use this website or our services.

1. About Us

Deep Sri is a Sri Lanka-based travel and tourism business offering local travel experiences, tour packages, transport-related arrangements, inquiry support, and tourism information through its website and communication channels. The website is designed to provide information about destinations, tour packages, travel inquiries, contact details, and related travel services.

2. Acceptance of Terms

By using this website, submitting an inquiry, requesting a quotation, communicating with us, or booking any service through Deep Sri, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. You also confirm that all information provided by you is true, accurate, and complete.

3. Services Provided

Deep Sri may offer the following services through the website or direct communication:

• Tour package information.

• Customized travel planning.

• Private and group tour arrangements.

• Transport coordination.

• Hotel or accommodation assistance, where applicable.

• Travel inquiry handling.

• Tourism-related guidance within Sri Lanka.

All services are subject to availability, seasonal conditions, supplier availability, weather conditions, road conditions, and operational limitations.

4. Website Content

The content on this website, including text, images, tour descriptions, itineraries, package details, blog posts, testimonials, maps, and contact information, is provided for general informational purposes only. While we aim to keep all information accurate and up to date, Deep Sri does not guarantee that all content will always be fully current, complete, or error-free.

We reserve the right to modify, update, remove, or replace any content, package information, pricing indication, itinerary detail, or service description at any time without prior notice.

5. Booking Inquiries and Confirmation

Submitting an inquiry through our website, contact form, WhatsApp, email, or phone does not automatically create a confirmed booking. A booking is considered confirmed only after:

• We have reviewed your request.

• Availability has been confirmed.

• Pricing has been communicated.

• Required payment or deposit, if applicable, has been received.

• A confirmation has been provided by Deep Sri.

Until final confirmation is issued, all requested services remain subject to availability and may change.

6. Prices and Payments

All prices communicated by Deep Sri are subject to change until a booking is officially confirmed. Prices may vary depending on travel dates, group size, accommodation preferences, fuel costs, government regulations, seasonal demand, exchange conditions, and third-party supplier charges.

Payment terms, including deposit requirements, full payment deadlines, accepted payment methods, and cancellation-related charges, will be communicated during the booking process. Failure to make payment within the agreed period may result in automatic cancellation of the booking without liability to Deep Sri.

Unless otherwise stated, any bank charges, transfer fees, currency conversion fees, or similar financial charges shall be borne by the customer.

7. Cancellations and Refunds

Cancellation requests must be made in writing through email, WhatsApp, or another accepted official communication channel. Cancellation charges may apply depending on the timing of cancellation, confirmed arrangements, supplier policies, hotel terms, transport reservations, and other committed services.

Refunds, where applicable, will be processed within a reasonable time after deduction of any non-refundable costs, third-party charges, administrative fees, and applicable cancellation charges. Some bookings, transport reservations, accommodations, tickets, or special arrangements may be fully or partially non-refundable.

If a tour or service is cancelled by Deep Sri due to weather, safety concerns, natural disasters, government restrictions, civil disturbances, supplier issues, or events beyond our reasonable control, we will make reasonable efforts to offer an alternative arrangement, rescheduling option, or partial/full refund where appropriate.

8. Changes to Itinerary or Services

Deep Sri reserves the right to change itineraries, routes, schedules, destinations, hotels, transport arrangements, activities, or service providers where reasonably necessary due to weather, road conditions, safety concerns, operational issues, supplier changes, government instructions, or unforeseen circumstances.

Where a significant change becomes necessary, we will make reasonable efforts to inform the customer as soon as possible and, where appropriate, provide a suitable alternative.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal and travel information.

• Ensuring they hold valid passports, visas, permits, and identification documents where required.

• Arriving on time for pickups, tours, and activities.

• Following local laws, regulations, and cultural expectations in Sri Lanka.

• Respecting guides, drivers, hotels, vehicles, attractions, and other guests.

• Informing us in advance about medical conditions, mobility limitations, dietary needs, allergies, or special assistance requirements.

Deep Sri shall not be responsible for losses, delays, missed services, or additional costs caused by inaccurate customer information, lateness, failure to comply with instructions, or failure to obtain proper travel documentation.

10. Travel Risks and Limitation of Responsibility

Travel, transport, sightseeing, and outdoor activities may involve risks, delays, discomfort, or interruptions that are beyond our control. By booking with Deep Sri, you acknowledge and accept the ordinary risks associated with travel and tourism activities.

To the fullest extent permitted by law, Deep Sri shall not be liable for any direct, indirect, incidental, consequential, or special loss, damage, injury, delay, inconvenience, expense, accident, theft, illness, missed connection, or change in travel plans resulting from:

• Acts or omissions of third-party providers.

• Weather conditions.

• Natural disasters.

• Traffic conditions.

• Road closures.

• Government actions or restrictions.

• Civil unrest.

• Force majeure events.

• Acts or omissions of the customer.

Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.

11. Third-Party Services

Deep Sri may work with third-party providers such as hotels, transport providers, guides, attraction operators, restaurants, or activity organizers. In such cases, those third parties may have their own terms, conditions, and policies.

While we aim to work with reliable partners, Deep Sri is not responsible for the acts, errors, service failures, interruptions, pricing changes, or omissions of independent third-party providers, except where required by law.

12. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not violate the rights of others, restrict website functionality, or damage the reputation or operation of Deep Sri.

You must not:

• Use the website fraudulently.

• Attempt unauthorized access to the website or its systems.

• Submit false inquiries or misleading information.

• Copy, reproduce, republish, or exploit website content without permission.

• Introduce malicious code, spam, or harmful material.

• Use the website in a way that may disrupt normal operation.

We reserve the right to restrict or terminate access to any user who misuses the website or breaches these Terms and Conditions.

13. Intellectual Property

All content on this website, including the Deep Sri name, branding, text, graphics, design elements, logos, photos, package descriptions, layout, and other materials, is owned by or licensed to Deep Sri unless otherwise stated.

You may view and use the website content for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, display, or create derivative works from any part of this website without prior written permission from Deep Sri.

14. User Submissions

If you submit inquiries, reviews, testimonials, messages, suggestions, feedback, photos, or other content to Deep Sri, you confirm that such material does not violate any law or third-party rights. You also grant Deep Sri a non-exclusive, royalty-free right to use, reproduce, display, and publish such content for customer service, business improvement, or promotional purposes, unless otherwise agreed in writing.

We reserve the right to remove or refuse any submission that we consider unlawful, offensive, misleading, defamatory, inappropriate, or irrelevant.

15. Privacy

When you use our website or contact us, we may collect personal information such as your name, phone number, email address, travel preferences, inquiry details, and other information needed to respond to your request or provide our services. The website structure you shared includes a contact inquiry form, WhatsApp communication, Google Maps, analytics, and lead-generation features, so privacy-related handling of user data is relevant to the site’s operation.

By using the website, you consent to the collection and use of your information for inquiry handling, booking communication, customer support, service improvement, and related business purposes. You should also publish a separate Privacy Policy page for full data handling details.

16. Links to Other Websites

This website may contain links to third-party websites, services, maps, booking tools, social media platforms, or external content for your convenience. Deep Sri does not control and is not responsible for the content, security, availability, or privacy practices of external websites.

Accessing third-party websites is done at your own risk, and you should review their own terms and policies before using them.

17. Force Majeure

Deep Sri shall not be considered in breach of these Terms or liable for any failure or delay in performing its obligations where such failure or delay results from events beyond reasonable control, including but not limited to natural disasters, floods, storms, epidemics, pandemics, strikes, transport breakdowns, fuel shortages, political unrest, terrorism, government restrictions, or other force majeure events.

18. Indemnity

You agree to indemnify and hold harmless Deep Sri, its owners, staff, agents, drivers, guides, affiliates, and service partners from and against any claims, losses, damages, liabilities, costs, or expenses arising out of your misuse of the website, breach of these Terms, violation of law, or negligent or wrongful conduct.

19. No Guarantee of Uninterrupted Access

We do not guarantee that the website will always be available, secure, uninterrupted, or free from bugs, errors, viruses, or technical issues. We may suspend, withdraw, or update all or part of the website at any time for maintenance, improvements, operational reasons, or legal compliance.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any disputes arising out of or relating to the use of this website or the services of Deep Sri shall be subject to the jurisdiction of the competent courts of Sri Lanka.

21. Changes to These Terms

Deep Sri may revise or update these Terms and Conditions at any time without prior notice. Any changes will become effective once published on this page. Your continued use of the website or our services after changes are posted constitutes your acceptance of the updated Terms and Conditions.

22. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us using the details below:

Deep Sri
18/9 Deepthi, Manahara Uyana, Hirana, Panadura, Sri Lanka
Phone: +94 72 913 6005